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Privacy
Policy

Privacy Policy for Kieran Boddy at Trust Counselling
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Privacy Policy

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Effective from: 1st August 2025

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Welcome to Trust Counselling. Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you engage with our online counselling services.

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Who We Are

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Trust Counselling is operated by:
Kieran Boddy
Registered Member of the British Association for Counselling and Psychotherapy (BACP)
BACP Membership No: …Pending…

Email: kieran@trust-counselling.co.uk
Phone: Mobile: 07490 600 342. Answering Machine: 01625 253 567
Website: www.trust-counselling.co.uk
Location: Counselling service based in Stockport, UK

 

What Information We Collect

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When you contact or work with Trust Counselling, we may collect:

  • Name and contact information (email, phone)

  • Date of birth

  • Emergency contact or GP details

  • Relevant mental health or medical information you choose to share

  • Session notes

  • Payment details (if applicable)

  • IP address (for online security)

 

How We Use Your Information

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Your personal information is used to:

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  • Deliver counselling services

  • Schedule and manage appointments

  • Communicate with you securely

  • Comply with legal and professional obligations

  • Ensure your safety or that of others (in rare cases)

 

Lawful Basis for Processing

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We process your data under the following lawful bases:

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  • Contract: to deliver a service you’ve requested

  • Legitimate interest: for ethical practice and client safety

  • Consent: for storing sensitive information

  • Legal obligation: when required by law (e.g., safeguarding concerns)

 

Online Counselling & Data Security

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We offer sessions via secure, encrypted video platforms (such as Zoom, Teams, or Whereby).

 

You are encouraged to use a private, quiet space for sessions and secure your own devices.

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Confidentiality & Limits

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What you share in sessions is confidential. We will not disclose your information except in the following situations:

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  • Serious risk of harm to you or others

  • Legal requirements (e.g. terrorism, drug trafficking, money laundering, child protection)

  • When ordered by a court

  • With your explicit, written consent

 

Whenever possible, you’ll be informed before any disclosure is made.

 

How Your Information Is Stored

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  • Notes and records are stored digitally on encrypted, password-protected devices

  • Data is retained for up to 7 years after therapy ends (per BACP guidance), then securely deleted

 

Your Rights Under GDPR

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You have the right to:

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  • Access your personal data

  • Request corrections or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • File a complaint with the ICO: www.ico.org.uk

 

To exercise any of these rights, contact kieran@trust-counselling.co.uk

 

Third-Party Services

 

We do not share your personal data with third parties for marketing purposes. Secure third-party tools may be used for:

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  • Video sessions

  • Secure email

  • Payment processing (if applicable)

 

All third-party tools are GDPR-compliant.

 

Updates to This Policy

 

We may occasionally update this policy to stay aligned with data protection regulations. Significant changes will be communicated via email or on this website.

 

Questions?

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Please contact us at kieran@trust-counselling.co.uk if you have any concerns or need more information.

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